Support Policy
Last Updated:July 2025
At Reliance BP Mobilities Limited, we are committed to providing a high-quality experience for all users of our air bp jio Permit To Work application. This support policy outlines the resources and assistance available to help you with any issues or questions related to our app.
1. Support Channels
We offer the following support channels to assist our users:
2. Hours of Operation
Our support team is available Monday to Friday, 9 AM to 6 PM. Inquiries received outside of these hours will be addressed on the next business day.
3. Response Time
We strive to respond to all support inquiries within the following timeframes:
Critical Issues (App crashes, data loss, payment issues): Within 12-24 hours.
Non-Critical Issues (General questions, minor bugs, feature requests): Within 24-48 hours.
Please note that response times may vary depending on the volume of inquiries and the complexity of the issue.
We recommend keeping your app updated to the latest version to benefit from new features, improvements, and bug fixes.
4 . How to Report an Issue
To report an issue, please provide the following information to help us resolve it efficiently:
A detailed description of the problem.
Steps to reproduce the issue.
Your device model and operating system version.
Screenshots or screen recordings (if possible).
5 . Updates and Maintenance
We regularly update our app to improve performance, add new features, and fix bugs. Notifications for updates will be available in the app store. We recommend enabling automatic updates to ensure you are always using the latest version.
6 . Contact Us
For any further questions or support needs, please feel free to contact us at:
Reliance BP Mobilities Limited
RBML.DigitalAviation@airbpjio.com
Thank you for choosing air bp jio Permit To Work. We are here to help you!